Return Policy

Return Policy

If you decide to return your purchase for any reason, you must do so within 30 days of receipt. Jewelry by Johan will apply an in-store credit to your account and has the right to use that credit at our discretion for your ring. That credit will be used to repair or replace and ship said ring to satisfy our guarantee to you the customer.

The guarantee is effective for one (1) year from the date you receive your ring — this date remains the effective date of the guarantee. If you take the ring to any other jeweler to get it resized, engraved, or repaired in any way, the warranty is void.

Returns will be accepted for IN-STORE CREDIT as long as the returned merchandise is in normal condition based on how long you have had the product. We are not responsible for "Acts of God", misuse, or abuse while your purchase is not in our possession.

In-Store Credit

We are happy to use the in-store credit towards any item on our website. Please note that in-store credit cannot be used on shipping costs or duties and taxes.

If You Order the Incorrect Size

Because of the nature of our unique materials, our rings cannot be resized. When we make your ring, we create it according to the information you provide. If for any reason the information you provide is incorrect, there is a 50% remake fee based on the current retail cost of the ring. Your original ring must be returned to us within 30 days to qualify for these remake fees. If you desire the original design to be remade in a different size, you must purchase a custom sizer in that size in order to qualify for the remake fee.

Our custom ring sizers are crafted in the width and size of your desired item and allow for easy and accurate assessment of your size. If you purchased a custom ring sizer and it fits, and an item you receive is made in the wrong size, we will re-make the item for no cost (valid one time).

Signature Styles can be exchanged for the correct size (only whole and half sizes available) — simply contact us within thirty days to arrange an exchange. If your desired size is not available in stock, our standard production turn-around time would apply.

Engraved Rings

If there are any defects in your engraving that we are responsible for, it qualifies for our return policy.

Canceling the Sale

You may cancel your order within three business days after your order confirmation email is sent and you will receive a full refund. The only exception to this is if your order was originally processed through PayPal. Due to PayPal's 2019 change in its User Agreement for online sellers, any orders originally processed through PayPal that are canceled and/or result in a refund will be refunded the amount due minus PayPal's processing fees of 2.9% + $0.30.

Orders canceled after the three-business-day window will be issued a 50% refund in the form of in-store credit. We reserve the right to cancel any sale or order at any time.